- Home
- Industries
- Travel & hospitality
AI website agent for travel & hospitality
Answer package, room, amenity and policy questions the moment they're asked, tailor an itinerary to who's actually travelling, and capture the enquiry before the guest goes back to the aggregator and books there instead.
Demo script — replies are pre-written, not generated.
What travel and hospitality businesses are dealing with
People plan trips at midnight, and they plan them across eight tabs. The questions that decide the booking are small and specific — is the pool heated in December, can we get a cot, does the package include transfers, what happens if we cancel — and none of them are worth a phone call to the guest. If your site doesn't answer within a minute, the aggregator that does takes the booking and its commission. Meanwhile your reservations team retypes the same itinerary email forty times a week.
What the agent handles
Packages and inclusions
What's in the price, what isn't, and what an upgrade actually adds.
Availability and dates
Which dates are open, checked against your booking system where it's connected.
Rooms and amenities
Room types, views, bed configurations, pool, spa, restaurant timings, Wi-Fi and parking.
Itinerary tailoring
Adjusts recommendations for families, couples, groups, ages and mobility.
Policies
Cancellation, deposits, check-in times, pets, children's rates and visa guidance.
Getting there
Transfers, distance from the airport, driving time and the best route in season.
Enquiry capture
Dates, party size, budget and preferences taken while the guest is still interested.
Groups and events
Weddings, offsites and MICE enquiries routed to the person who handles them.
What it actually says
Written for a resort and tour operator. Yours would answer from your own rates, inventory and policies.
From browsing to booked
More direct bookings
Every question answered on your own site is a booking that didn't drift back to an aggregator taking 15%.
Reservations freed up
The forty identical itinerary emails stop, and your team handles the enquiries that need judgement.
Answers in their language
International guests ask in their own language and get a reply in it, at whatever hour their timezone happens to be.
Sends enquiries where you work
Property management and booking engines are connected through webhooks or an automation platform — tell us which system you run and we'll confirm what's possible.
Travel-specific answers
Where your booking system exposes availability through an API or webhook, yes. Otherwise it works from the inventory and rate information in its knowledge base and hands over to reservations to confirm — which is still faster than an email thread.
It doesn't handle card details in the chat. It sends the guest to your existing secure booking or payment link, which keeps card data out of the conversation entirely.
Yes — it replies in whichever language the guest writes in, from the set you enable. For inbound tourism that's often the single biggest win.
It gathers the essentials — dates, room nights, event spaces, catering, budget — and routes the enquiry straight to your group sales contact rather than the general inbox.
Give your travel website an AI agent.
Connect your content, configure the agent, paste one line of code. Most businesses are live the same day.